Prime Auto is committed to protecting your personal data. All personal information is collected, used, stored, and processed in accordance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and, where applicable, the EU General Data Protection Regulation (GDPR). By placing an order on this website, you consent to the following practices.
Types of Personal Data Collected
We may collect the following information:
Name, phone number, email address
Delivery address and recipient information
Order history and payment-related information (excluding full credit card details)
Technical data such as IP address, browser type, and Cookies
Purpose of Data Collection
Your personal data may be used for:
Processing orders, payments, and delivery arrangements
Providing customer service and after-sales support
Identity verification and fraud prevention
Improving website performance and user experience
Compliance with legal obligations or law enforcement requests
We do not sell, rent, or disclose personal data to unauthorized third parties.
Third-Party Service Providers
To fulfil your order, we may share necessary information with:
SF Express (delivery services)
Payment processors (credit card gateways, e-payment services)
Website hosting and technical support providers
These parties may only use the data to perform their designated functions.
Data Storage and Security
We implement reasonable technical and administrative measures to protect personal data from unauthorized access, disclosure, alteration, or loss.
Data will be retained only for as long as necessary to fulfil its purpose or comply with legal requirements, after which it will be securely deleted.
Customer Rights (GDPR / PDPO)
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Opt out of direct marketing
Under GDPR (where applicable), request data deletion, processing restriction, or data portability
To exercise these rights, please contact our customer service team by email.
Cookies Policy
This website may use Cookies to enhance browsing experience, analyze traffic, and provide personalized content.
You may disable Cookies in your browser settings, but certain website functions may be affected.
Cross-Border Data Transfer (GDPR Requirement)
If GDPR applies, your data may be transferred to Hong Kong or other jurisdictions.
All transfers will comply with GDPR requirements to ensure adequate data protection.
Updates to the Privacy Policy
Prime Auto reserves the right to update this Privacy Policy at any time. The latest version will be posted on the website and becomes effective immediately upon publication.
